Pros
Empowers employees to use the "power of yes" to make a situation right for a guest. Generous employee discount. A pretty place to work. No uniforms, but the freedom to express yourself through appropriate business causal attire. Stores are cleaner and more well organized than your own home. Great customer service learning experience.
Cons
No room for growth. There is no such thing as "full time sales associate" at this company. You will work 25-30 hour weeks with no benefits as a part time associate. They like to give you free or discounted product to make up for what they lack in pay compensation. Marketing department needs improvement with strategy. Many guests get confused by the emails they receive about sales online and what's happening in stores. The online return process in the stores needs to be addressed. Employees don't last very long, it's a fun place to work but it's definitely not a forever job.