Lots of disconnect between High management and reps - Anonymous employee Verge Mobile Employee Review

3.0
Feb 13, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not a lot of hours if your staffed. Lots of room to climb the chain of command

Cons

Wireless is not for everyone. Too much pressure into selling instead of helping customer. Staffing is always an issue since everyone quits all the time.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture People Management Work life balance Awesome incentives

Cons

Pay structure changed after a bit

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits such as insurance is a positive, customers at times as well

Cons

Management little to no existence for assistance, pay and commission is abysmal-almost comedic, long-continuous stretches in shifts with minimal accommodation such as one day off after six to eight work days in a row usually involving doubles, inconsistent scheduling, no involvement with leadership during customer interactions or for personal goal(s)- as it is made crystal clear only leaderships pay matters, as well as customers being adjusted to bend over and kiss attitudes. Management allows customers to not walk-but run in circles over reps, even if they’re clearly incorrect or the customer is actively attempting to scam and or steal. As a rep previously, witnessing violations against employees such as inappropriate conduct against employees in-front of customers upon other problematic practices, the so called ‘management’ will simultaneously lie to your face and engage in work place gossip- or in some cases retaliation behind closed doors. You will not grow here, you will stay at the lowest possible rank until you are pushed out of the company.

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