KANA Managed Services - Anonymous employee Verint Employee Review

Dysfunctional!! The KANA Managed Services group consists of two Technical Heroes whom management is afraid to hold accountable! Sadly, these two individuals manage the infrastructure and follow no defined policies or procedures. The other team members are just minions who do little/no work...because the Heroes are running the show! Management TALKS about procedures in front of customers, but have NO BACKBONE to follow-through on implementation.