Pros
The staff were extremely kind and supportive,
Cons
The training was unstructured and mostly consisted of brief one-on-one walkthroughs rather than a clear, hands-on training program. I honestly felt bamboozled because the role was advertised as non-phone, and I took a major pay cut for peace of mind away from calls, only to later find out I would still be required to take back-to-back calls for whoever they were servicing. On top of that, the job description language about completing all duties assigned by leadership made it feel like there was no real option to refuse certain tasks. Compensation was also a major issue, with take-home pay a little less than $1,000 every two weeks after taxes and healthcare deductions, which is not a livable wage in today’s economy. I ultimately left not because of the staff, but because the pay and workload were not worth the stress, and the expectations felt misrepresented from the start; the role should be compensated much closer to $25–$30 per hour given the level of responsibility and educational background required.