Terrible company to work for - Anonymous employee Verizon Employee Review

This is probably the worst job I’ve held. Management never did their job and played favoritism. I was consistently lied to about many things as well. Management was never anywhere to be found when customers started to become aggressive. Management told me it was not their job to handle those types of customers even though that is what they are hired to do. Management would lie to customers telling them things would be free in order to push out an extra box(i.e. hum, tablet, watch), then blatantly lie to the customer or put it all on us and not take responsibility for their actions. The entire environment made me feel like i was in high school. I left another cellphone company to work for Verizon and i deeply regret it. Work/life balance was not that great either. I felt like i was always there and was unable to schedule proper appointments that i needed. Store Manager approved time off when i first started then a week before i was to leave told me i couldn’t go and made up excuses. They’d have sales contests and not give you what you’ve won. I won several things and have only received 2 out of the many things i had won