Thought it was a decent place until the layoff of Alltel Centers, including mine. - Customer Service Representative Verizon Employee Review

3.0
Feb 9, 2010
Recommend
CEO approval
Business Outlook

Pros

Better pay than many jobs in the area. Great benefits packages. Online training and info resources readily available for reps to utilize to improve performance and assist customers better.

Cons

Changing schedules every few months is hard for parents, particularly single parents. Stats focused rather than customer focused. Difficult customers.

Explore other reviews about Verizon

5.0
Jun 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and work progression and events at office

Cons

Managers and directors don't appreciate the work you give

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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