Used to be great... - Senior Account Management Verizon Employee Review

1.0
May 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Verizon Business used to be great to work for as an account manager. Pay was great. Commission was great. Then they changed.

Cons

Constantly adding more sales requirements while decreasing payouts, stopping paying on upgrades (which you still need to do but now with no pay). The systems are rediculously bad. Transactions which should be simple and quick can take rediculous amounts of time (30 minutes to over an hour) due to slow systems & system errors.insufficient sales support which can take days to put through an order. I have had some great managers. But I've also had the worst Ive ever had....and those horrible managers somehow get promoted. Significant employee dissatification to the point that they know it is a big problem but still have yet to fully address the issues causing said disatistaction.

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Verizon Response
4y
Thank you for sharing your review with us. It is important that every employee is set up for success, so we advise you to file a report to verizonethics.com. We appreciate you taking the time to share your feedback with us, as we are always looking for areas of potential improvement.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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