2.0
Dec 12, 2023
Current employee, more than 5 years
Recommend
CEO approval
Business Outlook
Pros
Good benefits, quick "time-off" accrual, co-workers are usually great. The company is great if you dont work the retail side of it. Verizon has a strong infrastructure with FiOS and other home internet products. But the wireless side is a sinking ship.
Cons
Understaffed, Constant changes with products and services that managers force you to sell to customers, (even if they are not interested). You are not just "sales".., 80% of the time its customer service because of Verizon's outsourced and untrained, customer service from overseas... The system we use is getting worse by the day. The disconnect between corporate and the retail stores will be the downfall of VZW retail.