Good place to work - Customer Service Representative (CSR) Verizon Employee Review

4.0
Mar 25, 2024
Recommend
CEO approval
Business Outlook

Pros

great benefits, good starting pay, lots of perks for remote CSR, like free desk/free chair and monthly stiped for internet. Great leadership and co-workers..excellent work-life balance and fun, diverse environment.

Cons

They downsized within 1 1/2 yrs after a massive hiring event. I was hoping to retire with them, but once that was announced I felt like this would not be stable for the long run and chose to leave with the offered severence. Also, the customer base is absolutlely horrendous, lots of angry customers.

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Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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