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      Verizon

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      Verizon reviews

      Associate Director Customer Service - Associate Director Verizon Employee Review

      4.0
      Nov 14, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company promotes from within. Company's core values include integrity, respect for people. Verizon pays for performance and recognizes hard work. Benefits and compensation are very good. Tuition Assistance is offered.

      Cons

      Verizon moved its CS headquarters from Irvine, CA to Chandler, AZ. Many long-time employees were lost in the transition. It feels like the company now values profitability over people. Culture is very bureaucratic and stuffy, left over from landline days. Some employees are discouraged. There are a lot of metrics to balance/be rated on for all employees from entry level to upper management. It is a highly competitive environment. If you are not an aggressive or competitive person, you may not fit in.

      Explore other reviews about Verizon

      5.0
      Jan 19, 2026
      Data science engineer iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, work life balance is great

      Cons

      Does not compensate enough, over works employees

      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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