Profit over patient care - Mental Health Counselor ViaQuest Employee Review

2.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and team leads

Cons

This business is only focused on profit. They “care” about their consumers to the extent they care about a meal ticket. Rich Johnson and his executive team take credit for everything that happens there, giving themselves awards every year. They never recognize the staff who actually do all the work. It took years of fighting with management to get a policy for annual pay raises. Psych and behavioral doesn’t care about staff retention. They think staff can work there a couple years to get experience then move on. Frequently changing therapist is detrimental for people’s mental health. The insurance is awful and expensive. There are no other benefits for anyone other than executives. All the money of this business is funneled to the top.

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ViaQuest Response
5mo
Thank you for your response. We are definitely not solely focused on profit. We need to be good stewards of the money we get because it is not a lot. I don't understand your comment about taking all the credit and getting awards. If you have any specifics to back that comment up I would love to hear them. Thank you

Explore other reviews about ViaQuest

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Very caring staff. Work well together as a team. We have the best patients also.

Cons

None. An excellent place to work.

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ViaQuest Response
11mo
Thank you so much for your post and for your unwavering commitment and dedication to so many people in need...you are appreciated!
2.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to get your foot in the door for almost any position. There were some really great coworkers who made it bearable

Cons

The culture is just terrible. Most people in the company are working significantly more than is healthy and are being underpaid/under appreciated. It’s almost impossible to get time off without feeling like you’re leaving extra work for coworkers and/or management is guilting you. Middle management passes down commands from higher ups without being willing to hear out their staff or advocate for them. There is a very clear disconnect between the DPSs, TBS Specialists, other field staff, and anyone working in management. Your manager makes or breaks your experience and upper management won’t reprimand or make changes when a bad manager chases staff away. High turnover makes it really difficult to feel connected to the community and it’s really easy to feel like your voice is not being heard. There are so many concerning stories about our clients that get passed around, and a lot of them get chalked up to “it’s the field”. I would never recommend anyone I know to work for this company or receive their services.

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