A solid place to work - Anonymous employee ViaQuest Employee Review

4.0
Jan 31, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- All the bosses I met were incredibly kind to the clients and seemed to truly care about them. It can be hard to reason with some of the clients, but they all did a really good job and tried to recognize good work in their employees. - The home managers were available even when they didn't/ shouldn't have to be. - The hours vary on where you work, but I enjoyed mine. - Of course the clients become a big part of the reason you like your job, so here's that obligatory bullet point. - They do want to pay their employees better. It's really not their fault that they can't, it's a statewide problem. I mean, they did use their refund entirely on increasing everyones pay.

Cons

- The biggest issue I had was whoever was in charge of inputting whether or not we had a training, had auto insurance, etc. I would get a letter every few months that stated I needed this or that, but I never needed it because I had it already. And when they would respond and say they would input it , I still got a letter about it. - The scheduling is good, but they do not always communicate with you, which puts pressure on the home manger. - Sometimes the hardest part can be the coworkers or a coworker. Like, you'll know they do their job, but they don't always treat the clients the kindest and there's nothing you can really do about it.

avatar
ViaQuest Response
6y
Thank you for your post, I appreciate it. We serve so many people in need and we could not do it without people like you so thank you for everything you do!

Explore other reviews about ViaQuest

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Very caring staff. Work well together as a team. We have the best patients also.

Cons

None. An excellent place to work.

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ViaQuest Response
11mo
Thank you so much for your post and for your unwavering commitment and dedication to so many people in need...you are appreciated!
2.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to get your foot in the door for almost any position. There were some really great coworkers who made it bearable

Cons

The culture is just terrible. Most people in the company are working significantly more than is healthy and are being underpaid/under appreciated. It’s almost impossible to get time off without feeling like you’re leaving extra work for coworkers and/or management is guilting you. Middle management passes down commands from higher ups without being willing to hear out their staff or advocate for them. There is a very clear disconnect between the DPSs, TBS Specialists, other field staff, and anyone working in management. Your manager makes or breaks your experience and upper management won’t reprimand or make changes when a bad manager chases staff away. High turnover makes it really difficult to feel connected to the community and it’s really easy to feel like your voice is not being heard. There are so many concerning stories about our clients that get passed around, and a lot of them get chalked up to “it’s the field”. I would never recommend anyone I know to work for this company or receive their services.

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