Vivint

Customer Solutions Tech Support Work from Home - Anonymous employee Vivint Employee Review

1.0

May 10, 2018

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Non, Vivint only caters to the people who work on campus giving them free meals a and drinks etc. Work from home you make a lousy $11.00 an hour. From Dec. `17 they promised up until Feb 2018 all tier 2 should get raises. Nothing ever happened about that.

Cons

Low Pay, although I was in tier 2 their phone lines kept breaking and sending people all over the LVR system. It was horrible I would get complaining customer after customer cursing me out about their crumby service that only works once in a while. The doorbell camera and outdoor cameras never stayed connected to anyone's network no matter what package they had from their ISP. This company should pack it up. Although I was supposedly hired for tech support I would get billing calls repeatedly and people complaining they hated the service.

Vivint Response

Thank you for taking the time to provide feedback. We are sorry to hear you had a less than enjoyable experience with Vivint Smart Home and would love to hear more about your experience and how we can improve. Please use the following link to submit anonymous feedback to be reviewed by the respective departments: https://www.lighthouse-services.com/_StandardCustomURL/IncidentLandingPageV2.asp

Customer Solutions Tech Support Work from Home - Anonymous employee Vivint Employee Review

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