Pros
Decent pay if you have no prior job experience. (if you do have some kind of prior experience then the pay is average at best)
Cons
Stressful job. You will take abuse from angry customers (who are mad with good reason) and its your job to defend Vivint even when Vivint is in the wrong. The stat system is unforgiving, you have to choose between doing whats right for the customer and your job stats all day every day. Flexible hours? Forget it. You will never get the time off you want working here. They are always understaffed because people start working here, realize how awful it is, and then leave. They will change your promised shift on you when they choose to. You like working your morning shifts? Too bad, we need you to work nights or graveyards instead. They will put good workers on performance plans for the dumbest things and then hold your job over your head like a carrot on a stick. No job security. Management is completely out of touch and only focused on making cuts where they can to save the company money. Dreary work environment. Feels like a prison. Your co workers are depressed individuals, just as you will be, who are on the verge of quitting too. Was told by management that the company was moving alot of these jobs to Jamaica. So if youre down with getting laid off when that happens then by all means, go for it. TLDR: Cons far outweigh the paycheck you get. If you look you will find a much better job that will pay you just as much if not more.