Customer Care Rep's Review - Customer Service Representative Vivint Employee Review

2.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

They have a cafeteria and were somewhat flexible with my school schedule.

Cons

Oh dear, where do I start... I originally applied for a tech support position. I was interviewed for it and that is the kind of work that I enjoy doing. I was clear what my intentions were and they had me listen to a few calls during the interview that were tech support based. The first day of training we were all informed we would be trained in billing instead of tech support because they had a shortage there. Not surprising considering those calls are cancer and if you don't enjoy getting cussed out and talking to angry customers with almost no downtime at all between calls (5 seconds max) then it's not the job for you. Management is terrible and the coachs and management just ignores all the normal employees and were affended when we would ask them questions. Overall just a terrible experience working here wouldn ot recommend at all.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Atmosphere, good leadership. Free lunches.

Cons

Days can be long and hard.

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment and training

Cons

A lot of technical issues if you're not technical savvy

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