Pros
meeting the bare minimum doesn't constitute a "pro": training & sending work at home poeople refurbished computers from early 2002?
Cons
where to start. you're EXPECTED to start 10-30 minutes before your shift working off the clock checkign emails, looking at their lil videos they send out. because they don't allocate time for that at any part of the day. there's no structure, you take call and 5 other people made things terrible for a customer they get a pass but YOU take the fall for all THEIR mistakes because they company is massively into favortism. team leads write you up if you need to transfer, never mind it's not your job and you're NOT trained to do it they want you to keep your stats down so THEY look good. Last but not least, the tech is outdated and faulty and they KNOW it. They refused to send out field techs to fix blatant mistakes like batteries swelling up (gotta keep those stats low). They don't accept blame, the dept called Loyalty makes huge promises to customers to keep them, keep no records and they often have 'mistakes' with recordings of said promises and as such YOU will be the fall guy when the customer calls in expecting Vivint to keep their end of a contract. and to top it all off, they're making it impossible to talk to a manager: the most basic function of a customer is the ability to say "I'd like to talk to a manager/supervisor" they eliminated that, NOW you have to refuse to get one give them anything they want and even if the problem wasn't even in your department it reflects badly on YOU>