DTH Technicians: The underpaid, overworked, forgotten backbone of Vivint - Technician-DTH Vivint Employee Review

• Inconsistent work: There’s absolutely no guarantee of a steady paycheck as off season (anything outside of April-September) is a total hit or miss. You can go weeks without making a single paycheck in some cases. • Completely dependent on door-to-door sales reps: Essentially, your paycheck depends on them selling. Their peak hours range from 4-11pm, and if they sell a system late at night, you’re expected to show up and get the job 100% completed. I often worked until 1-3am in the summer season. • On call hours: As mentioned before, you’re dependent on sales reps. They usually sell between 12-11pm, which means you can go hours without getting a dispatch while you wait. Also, there’s service calls. You can set the date, but corporate does many automatically as early as possible. Worked until 1-3am? You’ll be expected to show up to that 9am service call the next morning. • Completely dependednt on your personal vehicle: Vivint is cheap, they do NOT provide work vehicles. All your equipment, tools, etc. is stored in your personal vehicle. There’s hardly local work and you WILL travel to other states and cities often. During summer, you’ll easily put 15-20k miles on your car in a matter of a few months. If your car breaks down, you’re out of work. They won’t help you and will expect you to afford a rental in the meantime. • No social life: Over the summer, you’re forced to relocate to anywhere in the USA between April-September). During the off-season, you’ll only find work if your travel on “blitz trips,” often being out of town for weeks at a time. This is not a job for those who have families, commitments at home, or wish to stay in touch with their friends. Work consumes a large portion of of your life. • Techs get treated like garbage: All the attention goes to the sales reps, as well as the raises, bonuses, etc. In my year and a half working for Vivint, the technicians too two massive pay cuts and had all bonuses and incentives taken away. Many of us struggled while the reps were rewarded. The pay just isn’t worth the frequent cutbacks and expectations outbreaks on technicians. • You’re on your own: Vivint claims to be a team oriented environment, but 98% of your installs will be done solo as management does the bare minimum and other technicians may or may not help you. While it doesn’t sound terrible, Vivint expects you to crank out as many installs as possible, which becomes stressful when you’re forced to rush a 4 outdoor camera install with the complete package in under 4 hours (which rarely goes under that mark) while your manager complains you’re not working fast enough. The expectations are absolutely ridiculous as the company keeps adding more products and paperwork (which is adding more work for free as they won’t pay for you for many add ons). TL;DR: If you value your free time, friendships, time with family, and don’t want to work 50-70+ hours a week with many things you install not showing up on your paycheck, steer clear. The money can be nice during the summer months, sure, but the off season will leave you bone dry.