Don't believe the hype - Anonymous employee Vivint Employee Review

I could write a novel on the subject but I'll condense it. I've worked in summer and field service for a fair amount of time. The company will try to whitewash the constant amount of negative press that comes out about them. Everything from swindling veterans, to not working equipment, contracts people were pushed into signing, etc. They'll say it's "isolated" incidents. No, I've personally seen MULTIPLE ethically/morally wrong and even illegal actions taken by employees of this company. Having discussed this with other employees it's extremely wide spread. These are the "Values" this company constantly touts. The pay for the majority of departments is in no way competitive. Which means there is constant turn over for the support positions. Get used to wanting to smash your phone because the vast majority of the people who talk on the phones have no idea what they're doing. Which is completely corporate's fault. There have been times where I've literally sat on the phone for ninety minutes just getting transferred between departments because the people "hadn't been trained on that yet". This also includes summer as well as corporate salesmen. Most of them don't understand the equipment and the needed procedures for a sale. They have a tendency to push the person to say yes and then push everything on to you. If you find yourself doing any sort of installs be prepared to constantly be fixing miscommunications with customers and billing or data errors. Prepare to be expendable in some departments. When I got the "pleasure" of visiting corporate we were told verbatim "don't even bother complaining, we can always get more techs". Todd Peterson himself is so disconnected from reality he claimed his lead summer techs at the time were all making six figures. I believe that summer my lead tech made less than I did, and it certainly was no where near six figures. If you want to do summer be prepared to be treated like you aren't human. You jump when they say jump. They value you so much they will cram two to three people IN A BED in a shady motel. I've honestly heard of up to eight people sharing a single motel room. That's how much vivint values you. The summer department should be disbanded, there is zero oversight in regards to sales practices and installs. For a company that preaches one message the summer department goes out and does the exact opposite. The company as a whole has a habit of taking any software or website that works, and suddenly changing it for something else that hasn't been tested and doesn't work. If you rely on any sort of inventory, be prepared to never have enough. Every year there is some story about why they don't have enough this year. Every mid level manager I've known for the company hates it and tends to burn out quickly. The company has a habit of micro managing and making them fill out redundant form after form weekly. I could go on much much more but I'll sum it up by once again saying "don't believe the hype". You'll hear all sorts of buzz words and great things that are coming. (Most of those things never happen) Remember you are there to make money for the company, don't drink their kool-aid.