Company needs to figure things out soon! - Department Manager Von Maur Employee Review

The numbers for the year are down and it certainly shows. Two weekends off a month was presented as a great new benefit. In reality it is helping them not pay out as much time and a half on Sundays. No more overtime even though people are still covering all over and often more than one dept. VM needs to decide who they are. When most of your customers are in on Wed to check if what sale item bought last week went on sale, that's a problem. Are the Von Maurs even aware that most of their customers are sale shoppers and ONLY sale shoppers. It's also highly demoralizing to take back any and everything. Dirty, ripped, smelly - no problem. Lie to us or not, well take it back, with a smile. You've made me hate this place with your ridiculous return policy! No wonder our clientele has drastically changed. No judgement, but we're now getting the Kmart people that lie about their returns and steal ( to return cause we'll take that back too). So is that who we are? Bargain basement or do you want to be thought of as another Nordstrom again ? You've taught the public how to treat you. And I hope you'll remember this when you're sitting around trying to figure out how you ran your company into the ground.