Pros
If you were hired under the old contract, you have good union benefits, decent pay. Depending on what area you work in, most customers are respectful and know how to behave in public. Fortunate to have a few co-workers who still have a work ethic, a sense of team work and care about good service.
Cons
Training: trial by fire. Watching a video is not training. Schedule changes every week, shifts are back to back. Management's top priorities are the bottom-line numbers and appearances. Does not back up her people. Most employees do the minimum, pass the buck. Indifference. Serious lack of work ethics. Being chronically understaffed affects morale and service. Lots of lip service. No serious investment in hiring special needs people. It looks good. More than anything, you're doing damage control.