Pros
Company does its best to try and accommodate you to find a schedule that works best for you.
Cons
Lack of promotions based on experience Low starting pay No training for new employees Mediocre benefits. Half the cost of the employee is covered, any dependents are paid 100% by employee. This means you and your spouse, health benefits would run you upwards of $500-600 a month. If you have a kid as well, you're looking closer to $900-1000. You're basically just working for benefits. Without an A+ and N+, do not expect to get promotions or get paid more while working at a company that is proprietary. In all honesty, the A+ and N+ are wasted here because you don't work on hardware and you don't do networking. Management is constantly changing the rules on how things should be done - this makes it very hard for the help desk team to do their job effectivly to assist the customers to the best of their abilities. Management is quick to punish/yell at employees instead of helping their employees do their job better.