Pros
You get a lot of opportunity to develop fast (in the TAC) you are kind of thrown to the wolves which is a good thing for I.T development and the TAC supervisor is a straight shooter and very fair in dealing with employees the Cons I have listed are not his fault. , past that I have nothing.
Cons
Staffing levels are a joke, they are 50% what they should be. Pay is horrible, especially for the work load. You can find a help desk job with a 30% higher start wage on half the work load in the Twin Cities pretty easily. Training is disorganized. The person who trains new hires also trains customers and is gone for half of your two week training period and employees are to busy to train, that is not the fault of the trainer, he does his best with the limited time he gets. Working overtime is expected, if you leave at the end of your shift it is looked down upon, you are expected to stay late. If the case count gets to high 4 hours of overtime is mandatory and you have to take it on your first day off not come in that night so part of your weekend is shot. You will always hear how they want to get things so good so you the techs in the TAC will have a low case load and can spend most of the day relaxing and putting out fires because they will hire enough people etc etc. I won't happen. If you have no experience and can handle high stress and dealing with phone calls from people with below average intelligence this job is a good place to start, the company is no place to have a career at.