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      WM

      Engaged Employer

      WM reviews

      Horrible - Customer Service Representative 1 WM Employee Review

      1.0
      Mar 26, 2026
      Customer service representative 1
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros I would not recommend working at this company to my worst enemy.

      Cons

      Micromanaging, managers treat you like a kid, horrible pay for the amount of work they have you doing, changes every week, doing more work with little pay, everyone in leadership roles are on power trips, twan leads will leave your teams messages on read when you need assistance in calls.

      avatar
      WM Response
      3mo
      Thank you for sharing your honest feedback with us. We really appreciate you speaking up, and we’re sorry that your experience hasn’t been what you hoped for. Your thoughts help guide us as we work to create a more supportive, positive environment for everyone here.

      Explore other reviews about WM

      5.0
      Jun 15, 2026
      Transportation supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits Leadership wants you to succeed and move up in the company.

      Cons

      I cannot think of any. This is an amazing place to work.

      4.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great support with onboarding. Remote work. A lot of opportunities for learning.

      Cons

      Low pay. Market Area Differential (MAD) training is extremely weak in comparison to new hire training. a

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