Pros
Benefits - insurance, 401K, stock purchase plans were great. Some managers were really easy to work with. Liked the fact they promoted 'green'
Cons
Lord help you if you get sick and don't call in 24 hours in advance. Even with a doctor's note stating that you should not work, you were written up if you didn't have permission to be out beforehand. The center I was in was nothing but one person giving another their cold. Each day 2 - 3 people would be sick, but no one would call in for fear of being 'dinged'. I personally think that all "lead" positions are a waste of resources for this company. They sit and talk among themselves, but yell (scream is a better word) from the back of the room if someone goes off the in-bound phone to assist a customer who calls in on a direct number. I have seen these "leads" - who never once worked a day in customer service - chase someone down who was in the restroom to tell them they were in the 'wrong status' to be in the restroom. These same leads don't think twice about calling in, arriving late, etc, with no penalties, nor do they ever pick up a phone - even with calls waiting. This company allows districts to have different policies than the corporate ones. Make the policies uniform and get rid of all the human resources people that you have at each district. One center does not need 3 HR people.
