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      WM

      Engaged Employer

      WM reviews

      Company pretends to care and appreciate - Customer Experience Representative WM Employee Review

      2.0
      Jul 16, 2017
      Customer experience representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Convienently located, call center experience, appreciation attempts such as raffles and giveaways (although poorly executed). Honestly, good experience for your resume but not a career growth company.

      Cons

      Upper management has no idea what they are doing. Managers do what they think should happen without knowing how anything on the floor works. They have supervisors provide little information to workers. Supervisors are hired from out instead of promoted which leads to supervisors who know NOTHING about what agents on the floor need help with.

      Explore other reviews about WM

      5.0
      Jun 15, 2026
      Transportation supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits Leadership wants you to succeed and move up in the company.

      Cons

      I cannot think of any. This is an amazing place to work.

      avatar
      WM Response
      2w
      Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
      1.0
      Jul 14, 2026
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly can't think of any good points about WM.

      Cons

      Lying management Low pay Lots of employees with nothing to do, then others doing all the work... great place for the lazy and unambitious Promotions based on tenure and apple polishing, not merit Out of touch c suite No ethics or integrity HR protects lying management at the expense of rank and file Lying management, again

      1
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