Be weary of new leadership and year over year pay reductions for sales pros - Anonymous employee WM Employee Review

2.0
Dec 12, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Big brand name that is well recognised and will look good on your CV. -Car allowance and expense account for sales staff -Nice people to work with each day -Good if you are the kind of sales person that sits at a desk and handles customer complaints and billing issues all day. NOT a hunter sales role...more billing administration than selling.

Cons

-Declining marketshare creates a 'scamble' to report profits to Wall Street -Top heavy in terms of Management . Too many chiefs with self-focussed initiatives. -Constant changes in leadership which makes it hard to maintain focus. 'Change' is continous -All sales efforts driven by share holder value and manager's bonuses -Customer does NOT come before profits--although WM will try to make you believe otherwise -Continous efforts to increase customer billable rates, which results in endless complaints and billing adminstration for SALEs staff. ( little time left to be in front of your customer to actually sell new business) -New leadership is using poorly delivered micro management techniques to drive sales efforts. -Yearly reductions to earnings and compensation plan to show higher profits for share holder year over year as opposed to improving sales. -Annual raises were abolished in 2010. -Sadly, You will not get compensated for resigning new agreements with an existing customer after spending weeks or months selling to them. - # 1 reason to be weary : NEGATIVE COMISSIONS : if an account decides to use another hauler you have to make up 100% of your loss revenue before your get recognized for new business. You spend more time trying to save an account than going after new one's.

Explore other reviews about WM

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits Leadership wants you to succeed and move up in the company.

Cons

I cannot think of any. This is an amazing place to work.

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WM Response
4d
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
Apr 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

to be honest no pros.

Cons

Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

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WM Response
2mo
Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
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