CSR Phoenix - Customer Service Representative WM Employee Review

4.0
Jul 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Weekly Paycheck; $5 Prescriptions if you go to Walmart. M-F schedule. Weekends Off. Cafe & Gym on-site. Great co-workers. Career path available. Easiest call center job in the world. Great north Phoenix location. Parking garage. One hour lunch breaks available. No micro-managing for the most part. WM is nearly nationwide so there are many opportunities to move around. Call center is not for everybody but I promise this is the easiest one you will work at.

Cons

Very low salary to start $13.50 per hour but if you have experience you can negotiate I did and I received a higher wage. The medical plan deductible is $1,600 and that is per dependent if you have a family plan. The turn over rate here is ridiculous and they literally do nothing to try and stem it. The supervisors are overwhelmed and actually don't really care at least in my department until corporate comes in and then the supervisors want to start doing their jobs. The twelve week training is a joke and waste of time only because of the way they implement it. The job itself is easy my 11 year old could do it the problem is management never do what they say they are going to do. Broken promises. All lies. They just fall back on that there is always change at Waste Management but they throw that around so much that its literally just an excuse for them now. HR on-site in my experience is slow to respond but who knows maybe they are swamped with employee complaints and other needs.

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WM Response
6y
Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.

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Cons

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4.0
Jun 27, 2026
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Pros

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Cons

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