More bad than good - Customer Service Representative (CSR) WM Employee Review

3.0
May 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits & paid days off

Cons

Breathing down your neck about breaks & lunches but people get to take smoke breaks as much as they want. They won’t advance you to the next position as much as they promise you will in the beginning. They want you to do an absurd amount of extra work & basically do side work for higher paying positions including taking Spanish calls which means extra work on your plate & NOT pay extra for it by saying that our job isn’t limited to just our job title that’s what we agreed upon being hired. A group of people including myself was fired because a dumpster truck driver in a whole different state took a picture of the dumpster while watching porn & people started sending it through work emails to laugh about it & just because we saw it & laughed about it we lost our jobs.

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WM Response
4y
Thank you for taking the time to write about your experiences. We’re sorry to hear you felt overworked and underappreciated at times. We appreciate your commitment and the contributions you made to our team. We continually strive to ensure that our management is providing the best leadership to our teams. Thank you for this valuable feedback.

Explore other reviews about WM

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits Leadership wants you to succeed and move up in the company.

Cons

I cannot think of any. This is an amazing place to work.

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WM Response
3w
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
Apr 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

to be honest no pros.

Cons

Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

1
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WM Response
3mo
Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
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