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      WM

      Engaged Employer

      WM reviews

      Great company, understanding management, and great benefits - Customer Service Representative (CSR) WM Employee Review

      4.0
      Dec 30, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are pretty good. Health, dental, vision, 401k, HSA match, plus many other benefits. The management I worked with was super helpful and understanding. Pay was decent at $15.60 per hour, and annual raises based on performance.

      Cons

      Coming back from leave (I was on maternity leave at one point, and then FMLA for family issues another time) can be a hassle. The insurance company and WM don't communicate well with one-another. One will tell you one thing, and the other will tell you something completely different. So, at one point it took me 4 months of being in limbo, and accidentally fired, for them to get things corrected and get me back to work. The lack of communication from one manager to another, and sometimes from management to employees, would be a bit rough. But I think that's what happens when you work remotely.

      avatar
      WM Response
      2y
      Thank you for taking the time to leave such an in-depth review. We value all feedback from our employees and love to hear recommendations on how to best provide a more positive work experience.

      Explore other reviews about WM

      5.0
      Jul 4, 2026
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Company to work for.

      Cons

      Nothing negative to say about company.

      avatar
      WM Response
      4d
      Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
      1.0
      Apr 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      to be honest no pros.

      Cons

      Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

      avatar
      WM Response
      2mo
      Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
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