Support Management will treat you like a dog. Nothing you do will ever be good enough they will always demand more. All of support staff are overworked and management doesn’t care and will not do anything to make things better. You are not allowed to use the restroom. If you spend even 5 min not constantly accepting 3 chats you can expect to hear about it from your manager. Management knows that the job has a lot of burnout, they are significantly understaffed from people quitting constantly, and people are spread too thin. They simply do not care. You are less than human at this company. Managers constantly push efficiency and say we aren’t working hard enough as we have less and less people every day doing more and more work. As the work quota constantly increases for every employee, they are even stricter about cancelling breaks. You are regularly expected to wait hours for a break or to use the restroom. If you are in the restroom for more than 5 min you can expect to hear about it from a manager. You will be in multiple chats constantly every day, and if you need a break or a moment to take a breath or get a glass of water they just encourage you to keep working instead. You are treated like an animal and not a human while working in support
