Support going downhill - Technical Support WP Engine Employee Review

3.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Overall benefits package is decent. Monthly Stipend to ThrivePass. Pay transparency in your specific role.

Cons

Go through these reviews and take notice of what departments are having negative reviews. Trust me, there is a similarity and it's not an exaggeration. If you are not in tech (the irony), you may enjoy working here. Overworked and underpaid in most positions where you do not hold a degree, your role is customer-facing or doesn't offer a stock option. Medical insurance packages lack coverage variety for those who are not in perfect health. Promotions out of your department are rare now. Human resources is horrid at this company. Support role is thankless- you will be taking a lot of complaints on behalf of incompetent engineering team. Get ready.

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WP Engine Response
3y
Thanks for sharing your experience, as it's the only way we can grow and improve. All employees at WP Engine receive stock options that are visible to employees in our internal systems. Your Manager will be able to help you find that information if needed. If you're comfortable doing so, we would welcome the opportunity to speak directly with you about your feedback. We encourage you to speak with your Employee Experience Business Partner or a member of the Employee Experience Leadership Team about your concerns.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Great people. Decent benefits. Nice work/life balance.

Cons

Subpar pay. Lack of career growth and stability. Upper management and leadership are heavily disconnected from the core product. They want to "AI" their core platform just because everybody else is doing it but they have no clear direction / solution that makes sense. They sign contracts for services that they don't vet fully and cause headaches for tech support. They mask "reorgs" with surprise layoffs.

1
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WP Engine Response
1d
We appreciate your candid feedback, and the time you took to leave a review. We're glad to hear you had a positive experience with colleagues, our remote-first culture, work-life balance, and benefits. Those are all important parts of the employee experience, and we're pleased they stood out. We're also appreciate your view on where you feel we fell short. Feedback about compensation, career growth, leadership connection, and organizational change are meaningful, even when they're difficult to hear. While we can't comment on specific business decisions, we appreciate your perspective. Thank you again for telling us about your experience at WP Engine.
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