Poor place to work - Technical Support WP Engine Employee Review

1.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits Company outings Welcoming colleagues

Cons

Stressful work environment Poor and dismissive management Lack of transparency around pay and bonuses Certain important KPIs affected by things outside of employees control Limited career opportunities within the company (this wouldn't be a problem if company didn't bill itself as offering a lot of career opportunities) Poor cross-functional communication with other teams Unclear scope of support High turnover with people leaving for the first role they can get within another department or a role in another companies

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WP Engine Response
2y
We are glad you enjoy our benefits and the people you work with, but are incredibly sorry to hear your overall experience has been less than positive. It is concerning that you experienced dismissiveness and lack of transparency, as we firmly believe supportive, inclusive leaders are key to everyone's success. In regards to pay, our Total Rewards Team launched a pay transparency program in 2023 to provide every employee increased insight into our compensation philosophy and structure, including where they were in the pay scale and where they could potentially go over time. We acknowledge the challenges our techs experience related to having time to absorb internal communications that provide them with cross functional context. We have initiatives underway to increase the amount of time our techs spend outside of queues and learning more about what is going on in the business. We appreciate your feedback, if you feel comfortable sharing more with us we encourage you to speak with your EE Business Partner or anyone on our Employee Experience team.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Great people. Decent benefits. Nice work/life balance.

Cons

Subpar pay. Lack of career growth and stability. Upper management and leadership are heavily disconnected from the core product. They want to "AI" their core platform just because everybody else is doing it but they have no clear direction / solution that makes sense. They sign contracts for services that they don't vet fully and cause headaches for tech support. They mask "reorgs" with surprise layoffs.

1
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WP Engine Response
1d
We appreciate your candid feedback, and the time you took to leave a review. We're glad to hear you had a positive experience with colleagues, our remote-first culture, work-life balance, and benefits. Those are all important parts of the employee experience, and we're pleased they stood out. We're also appreciate your view on where you feel we fell short. Feedback about compensation, career growth, leadership connection, and organizational change are meaningful, even when they're difficult to hear. While we can't comment on specific business decisions, we appreciate your perspective. Thank you again for telling us about your experience at WP Engine.
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