Great Company- but things are CHANGING - Senior Account Manager WP Engine Employee Review

3.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

People here are crafty and helpful (most). Great benefits. Good well respected market positioning.

Cons

Things are changing and its pretty obvious something is shifting at the top that is changing the trajectory of the company (it rhymes with telling). Lets just say they let go 50 people recently due to "restructuring", promotions are slowing down and they are automating services to become more transactional- putting lipstick on the pig so to speak. Teams are struggling to hit quota because of the shifts and leadership is done answering questions about the changes. Very different company than it was even just 4 months ago- the company will be fine but the broader changes in tech are affecting roles and stability.

avatar
WP Engine Response
2y
We appreciate you taking the time to share your experience and feedback, our continued success depends on it. We're glad to hear you enjoy the people you work with and find our benefits meet your needs and expectations, but we're concerned to hear your experience in regards to our company direction and plans for the future has not been positve. Recently we've had to make big decisions in response to economic realities that impacted our strategic plan and our employees, and were transparent about why we restructured. Since then, we've been supporting those impacted with access to potential new opportunities inside WP Engine along with career coaching, job placement services, and transition financial support. We hope you'll find out 2024 Strategic Plan provides a clear and transparent outlook on our future and how we'll work together to get there, but we can never fully predict economic headwinds and will continue to do what we can to protect our people and customers. If you feel comfortable doing so, we'd encourage you to reach out to your EE Business Partner or anybody on our Employee Experience Team to speak more to these concerns, as feedback from employees is critical to our collective growth. Thank you so much for taking the time to share.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

avatar
WP Engine Response
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Great people. Decent benefits. Nice work/life balance.

Cons

Subpar pay. Lack of career growth and stability. Upper management and leadership are heavily disconnected from the core product. They want to "AI" their core platform just because everybody else is doing it but they have no clear direction / solution that makes sense. They sign contracts for services that they don't vet fully and cause headaches for tech support. They mask "reorgs" with surprise layoffs.

1
avatar
WP Engine Response
1d
We appreciate your candid feedback, and the time you took to leave a review. We're glad to hear you had a positive experience with colleagues, our remote-first culture, work-life balance, and benefits. Those are all important parts of the employee experience, and we're pleased they stood out. We're also appreciate your view on where you feel we fell short. Feedback about compensation, career growth, leadership connection, and organizational change are meaningful, even when they're difficult to hear. While we can't comment on specific business decisions, we appreciate your perspective. Thank you again for telling us about your experience at WP Engine.
See reviews by: Helpful|Rating|Date|All