Disappointing Management and Lack of Support for Employees - Account Executive WP Engine Employee Review

1.0
Jul 23, 2024
Recommend
CEO approval
Business Outlook

Pros

My coworkers at WP Engine were talented, supportive, and dedicated. However, management was lacking, often unresponsive, and dismissive of employee concerns.

Cons

I worked at WP Engine and was ultimately disappointed by the management and the lack of support for employees. My direct manager was often sexist, difficult to reach, and not a good teacher. Whenever I raised an issue, it was dismissed without discussion, and my questions were rarely answered. There were clear instances of preferential treatment towards men, which created a toxic work environment. When I tried to address these concerns with my manager, his attitude towards me worsened, and he became unresponsive, even missing scheduled meetings to discuss the issues. WP Engine lacks a proper system for employees to raise concerns about their managers, which only adds to the frustration. Until the company improves its management practices and provides better support for employees, I cannot recommend it as a great place to work.

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WP Engine Response
1y
Thank you for sharing your feedback. Happy to hear that you respect and enjoyed your coworkers. But we sincerely regret that your experience at WP Engine was not satisfactory. We take such concerns very seriously and are committed to addressing them. We want to clarify that we have robust HR policies and practices in place for investigating behaviors and ensuring fairness. Our unconscious bias and leadership trainings are ongoing efforts to fostering inclusive and supportive environment. We provide ongoing manager training and support because managers play an integral part in the success of their teams and the experience of their direct reports. We still have work to do, but we are proud of the work we've done in the DEI space, and remain committed to fostering a workplace where all employees feel valued and heard. Your input is vital to us, and we will use it to further enhance our practices and policies. We appreciate your constructive advice and will ensure it is incorporated into our continuous improvement initiatives. Thank you again for your feedback. If you had not reported your feedback to HR prior, we are open to you contacting us now.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Great people. Decent benefits. Nice work/life balance.

Cons

Subpar pay. Lack of career growth and stability. Upper management and leadership are heavily disconnected from the core product. They want to "AI" their core platform just because everybody else is doing it but they have no clear direction / solution that makes sense. They sign contracts for services that they don't vet fully and cause headaches for tech support. They mask "reorgs" with surprise layoffs.

1
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WP Engine Response
1d
We appreciate your candid feedback, and the time you took to leave a review. We're glad to hear you had a positive experience with colleagues, our remote-first culture, work-life balance, and benefits. Those are all important parts of the employee experience, and we're pleased they stood out. We're also appreciate your view on where you feel we fell short. Feedback about compensation, career growth, leadership connection, and organizational change are meaningful, even when they're difficult to hear. While we can't comment on specific business decisions, we appreciate your perspective. Thank you again for telling us about your experience at WP Engine.
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