Great Place to work - Technical Support L2 WP Engine Employee Review

4.0
Oct 29, 2024
Recommend
CEO approval
Business Outlook

Pros

- C level and Management are very transparent about changes and what is and is not working in the company. - Safe place to work for minorities (POC, Women, LGBTQ folks) and inclusive of people without degrees/higher education. - Genuinely feels like lower tier roles in the company are treated with equality and respect from higher tier roles in the company. - Fair entry level salary - Opportunities for growth - Lots of incentives/ good benefits

Cons

- Salary could be better overall - Lots of changes to adjust to constantly, since the company is undergoing a growth period. - While growth and role changes are accessible, they are not very seamless or transitional, so they can feel out of reach.

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WP Engine Response
1y
We appreciate you taking the time to leave such a thoughtful review! It's wonderful to hear you're having such a positive experience and feeling like it's been respectful and equitable no matter the position someone might have here at WP Engine. We place a lot of emphasis on our DEI efforts as well as having transparent leadership to ensure everyone feels a sense of belonging and purpose, so we're glad to hear that's being felt. In regards to pay, WP Engine's compensation philosophy is to pay competitive to market based on cost of talent vs cost of living. We utilize salary surveys to review our salary ranges on an annual basis and then conduct an annual salary planning review for merit-based increases. We definitely want to ensure everyone feels like they have access to growth and development opportunities here, so we'd love to hear more about this. If you're comfortable doing so, we'd encourage you to reach out to your EE Business Partner or anybody on the Employee Experience Team so we can better understand this concern and work to address it. Thank you again for leaving a review and sharing your experience, we're so glad you're here with us!

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Great people. Decent benefits. Nice work/life balance.

Cons

Subpar pay. Lack of career growth and stability. Upper management and leadership are heavily disconnected from the core product. They want to "AI" their core platform just because everybody else is doing it but they have no clear direction / solution that makes sense. They sign contracts for services that they don't vet fully and cause headaches for tech support. They mask "reorgs" with surprise layoffs.

1
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WP Engine Response
1d
We appreciate your candid feedback, and the time you took to leave a review. We're glad to hear you had a positive experience with colleagues, our remote-first culture, work-life balance, and benefits. Those are all important parts of the employee experience, and we're pleased they stood out. We're also appreciate your view on where you feel we fell short. Feedback about compensation, career growth, leadership connection, and organizational change are meaningful, even when they're difficult to hear. While we can't comment on specific business decisions, we appreciate your perspective. Thank you again for telling us about your experience at WP Engine.
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