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Follow Up Review: It's only getting worse - Account Manager WP Engine Employee Review

2.0
Mar 26, 2025
Account manager
Recommend
CEO approval
Business Outlook

Pros

Good benefit packages and work accommodations.

Cons

Recent changes in the sales org structure including processes, quotas, commission structure, upper management shake ups, and very difficult sales targets have made this job almost insufferable (unless you're lucky enough to be on the very small Enterprise team). There has been a mass exit of great talent in both leadership and individual contributors. Morale is hitting a low point as well. That coupled with the below market pay (i'm sure their response will be otherwise, but it's the truth), and next to no upward mobility, it's no wonder the turnover in their sales org continues to accelerate.

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WP Engine Response
1y
Thank you for sharing your continued feedback, we're quite concerned your experience seemingly hasn't improved since your prior review earlier this month. If you haven't already, we would really encourage you to reach out to your Employee Experience Business Partner or someone in Sales Leadership to discuss your concerns in more detail, as this is not the employee experience we want anybody at WP Engine to have. We hope to hear from you so we can work to address these concerns.

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Technical support specialist
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jul 17, 2026
Software engineer
Recommend
CEO approval
Business Outlook

Pros

Remote. Great people. Decent benefits. Nice work/life balance.

Cons

Subpar pay. Lack of career growth and stability. Upper management and leadership are heavily disconnected from the core product. They want to "AI" their core platform just because everybody else is doing it but they have no clear direction / solution that makes sense. They sign contracts for services that they don't vet fully and cause headaches for tech support. They mask "reorgs" with surprise layoffs.

1
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WP Engine Response
1d
We appreciate your candid feedback, and the time you took to leave a review. We're glad to hear you had a positive experience with colleagues, our remote-first culture, work-life balance, and benefits. Those are all important parts of the employee experience, and we're pleased they stood out. We're also appreciate your view on where you feel we fell short. Feedback about compensation, career growth, leadership connection, and organizational change are meaningful, even when they're difficult to hear. While we can't comment on specific business decisions, we appreciate your perspective. Thank you again for telling us about your experience at WP Engine.
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