Customer Service Representative II - Customer Service Representative II WaFd Bank Employee Review

2.0
Apr 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Relaxed atmosphere, like a library job: sometimes it gets busy, but many times you are doing e-learning after e-learning to keep yourself entertained. Focus on soft-sell "invest in the client" mentality. So sale goals not nearly as stressful as other banks. Branch leadership is usually supportive of you, however I have heard of other branches not being as lucky.

Cons

Pay is very low compared to other banks, high turnover which means planning vacation time you have to consider your branch being understaffed, training is minimal. They say that it takes 2 years to really know your job...well most of that is self-driven. Branch manager is more concerned about doing loans than actually managing the branch. So good luck reaching out to them if you want to get anywhere.

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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