Started hopeful, ending hopeless. - Customer Service Representative WaFd Bank Employee Review

1.0
May 1, 2017
Recommend
CEO approval
Business Outlook

Pros

The only pro I have is that the people I work with within the office is the sole reason I am currently staying until a better job opportunity arises. Benefits are decent, vacation/sick time decent.

Cons

Bonus structure is a complete joke and is insultingly unfair to the branches who work equally as hard but get no recognition or bonuses at all. Corporate Seattle gets the highest bonuses in all the branches and higher ups have so sense in employee consideration and communication. I am very disappointed in how upper management handles things and although the topic of restructuring the bonus criteria/increase of pay has been brought up multiple times, any change of improvement has failed. Washington federal has unfortunately turned greedy and I would look elsewhere for a better opportunity.

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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