People matter. Clients, employees, and community alike matter. In the call center, sufficient training. Tools are available to do your job. Getting help is always available. Even though it's a call center, you can still call back with the right answer. You are allowed to research the information you need.
Cons
No part time positions in the call center in Everett. A lot of different places to find the answers what you're looking for but not everything is always in the place you think it would be or titled the way you think you look up making searching for answers sometimes challenging
WaFd Bank Response
8y
Thank you. You are spot on, PEOPLE MATTER - A LOT. We wish you all the best.
Primarily remote work. Decent PTO after the 4th year.
Cons
Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.
