Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      WaFd Bank

      Engaged Employer

      WaFd Bank reviews

      Customer Service Representative - Customer Service Representative WaFd Bank Employee Review

      2.0
      Sep 20, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, you build a personal rapport with your customers, no high sales pressure, products are genuine and have little to no fine print, learn to perform a lot of different tasks and great support teams.

      Cons

      High health insurance deductible, poor training for new employees, terrible pay, you are given tasks beyond your job description, expected to perform tasks within multiple roles, you aren't fairly compensated for tasks performed, little to know acknowledgement, no support from higher positions, no real room for growth, no set procedures and guidelines, no "care" for their employees.

      avatar
      WaFd Bank Response
      8y
      Thanks for your comments and advice. We are rolling out a training initiative this year and more defined career paths. If you look around and see all of the people that will be retiring in the next 5 years, I think the opportunities are immense for those with the skills and the drive.

      Explore other reviews about WaFd Bank

      5.0
      Mar 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership at all levels is outstanding

      Cons

      No cons in the bank

      2.0
      May 28, 2026
      Fiu analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Primarily remote work. Decent PTO after the 4th year.

      Cons

      Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

      See reviews by: Helpful|Rating|Date|All
      Related searches: WaFd Bank jobs | WaFd Bank salaries | WaFd Bank benefits | WaFd Bank interviews
      WaFd Bank reviewsWaFd Bank Customer Service Representative reviewsWaFd Bank review