We all know our training program is lacking. And I'm not sure the new pay scales work. I've had positions for months and I can't get quality people because of the pay. I pitch total compensation like a pro (because I do believe in it) but I still can't get the right people in the right roles; which is key to success. Perhaps loosen the reins a bit and let DM/RP's have more control? If we have a great candidate, let's make it work. Too many times I've had to "settle" on staffing to cover the branch needs and frankly, that never works out. Which is the flip side of not investing up-front: higher turn over which increase costs of training, hurts production and overall client satisfaction. I know there's no magic answer though.