Looking forward to upcoming system changes - Customer Service Representative, CSS, Loan Coordinator WaFd Bank Employee Review

4.0
Apr 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Love the work and life balance. I have been able to attend, with the help of my colleagues, most of my son's sporting events. I love the fact that we can buy some food for snacks as sometimes I forget to pack my lunch. I also like all of the interaction I have had with colleagues at every branch. It seems as if we have worked together for many years, even though it might only be months. We are getting a new system, which is most welcome. Finally, I like the fact that we have many branches in the 8 states, as eventually my family wants to move to the Vancouver area in Washington and hopefully I can transfer there.

Cons

One major obstacle, is finding the right balance of my workload and customer service. It seems that every task requires 7 steps, when I am used to only 2 or 3. Hopefully, the new system will fix this. Training seems to come by way of urgentency rather than importance. I really struggle with not knowing that I was to be doing something and wasn't because no one told me until our audit.

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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