Nice Place to work for but the demands of the job doesn't match the salary they pay - Customer Service Supervisor WaFd Bank Employee Review

1.0
Apr 2, 2014
Recommend
CEO approval
Business Outlook

Pros

The only best thing is the fact that my schedule is stable from 8:45 to 515pm, my coworkers are easy to work with and willing to help. It's also great that most of the branches/offices have a nice & clean branch. Also, you don't work on the Weekends so it's great to be able to have life other than work.

Cons

Salary - The salary is so low comparing to other companies. If you're a supervisor, your salary is probably the same as a starting teller in another financial institution. In addition, if you're looking at your responsibilities against you pay, it doesn't seem like a fair wage for someone who has a so much authority/responsibilities especially if you have to cover other positions during a turnover. Also, Hire a legal team to handle the subpoenas, garnishments etc... Hire more people in the security department. Security is a joke, there's only one man on the job for all the Security Operations in the branches. Training - Training lacks direction/structure and consistency. You're pretty much left on your own to learn things on your own. If you're someone who needs structure to learn things, you'll definitely not like the way they do their training here. Employee Appreciation & other Career Opportunities - Our team only got a $40-worth of free lunch (8 bucks for each person) for being no. in the division for the month.

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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