CSA I - Customer Service Representative WaFd Bank Employee Review

2.0
Feb 22, 2016
Recommend
CEO approval
Business Outlook

Pros

The best reason for working at WaFd was the hours. Monday-Friday schedule and off no later than 6:30.

Cons

Washington Federal claims to care about it's clients but in no way cares about their employees. The work asked of you and the salary they pay is ridiculous. There is no training whatever and if you need help you're told to "just call and ask Seattle". This was embarrassing having to constantly call HQ because nobody (including the Branch Manager) could help me. Half the time when you call you get bumped around and don't get a straight answer. HR for the area was extremely rude and I felt like nobody cared if you failed.. but help the client and sell this and sell that! Also, no room for advancement. If you "move up" it's just lateral. No pay raises. Do NOT recommend..

Explore other reviews about WaFd Bank

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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