Learning opportunities exist, but high turnover and stress persist - Senior Certified Pharmacy Technician (CPhT) Walgreens Employee Review

3.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical billing, terminology, and point-of-care patient service. There's always an opportunity to learn something in this environment.

Cons

Depending on the location, there's incredible technician turnover. The IC+ software is unreliable at times, and its abstruse architecture is a challenge to anyone unfamiliar with software of its kind. Bridging patient understanding between receiving a prescription medication and insurance claims and the processes of managing and facilitating them is crucial for good communication and employee-patient relations. This isn't an urgent care (with exception for hospice care), and many patients will impose unnecessary stress. Patience and forgiveness will be practiced left and right.

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5.0
Mar 18, 2026
Recommend
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Pros

Simple tasks Repetitive tasks Employee discount

Cons

The customers are sometimes rude

3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

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