Walgreens DO NOT care about their employees or patients! - Patient Care Coordinator Walgreens Employee Review

1.0
Jul 31, 2020
Recommend
CEO approval
Business Outlook

Pros

The only positive thing was getting a paycheck every two weeks.

Cons

I am not a disgruntled employee. All of the negative reviews are 100% accurate. If you have a choice, please go to a company that value you as an employee. Patient Care Coordinator are trained to schedule deliveries for medications. PCC are forced to take pharmacy calls and insurance verifications calls that you are not trained. When you attempt to transfer a call to pharmacists or the insurance teams, they will not let you transfer the call. Even though you are receiving calls that should be handled by another team, you will be forced to take these calls. You are constantly yelled and cursed at daily. Most of the callers do not like Walgreens and are forced to use the pharmacy due to their insurance plan. At the current location, the cubicles are so small that you can barely fit the whole computer. You get a number on your desk, not a name plate. You get a 30 minute break and there are no fast food restaurants near the building. You get an occurrence even when you are one minute late. You can't eat your desk. You can't have any personal items on your desk. Prisoners had more freedom than PCC. Do not work for Walgreens. If you want to be valued as a person and if you want to treat callers with respect, please do not work there. This experience was one of the worst experiences on a job that I have ever had. I started with 50 people in my training and it was down to 10 people within six months. Two of the people in my training class was openly applying for jobs at other companies People just want to be treated with respect and feel valued on the job. Walgreens treat their employees like a number. They want to take everything from you and give you nothing back on return.

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5.0
Mar 5, 2026
Recommend
CEO approval
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Pros

Great work life balance and collaborative team environment. Direct managers are supportive and approachable which makes day to day work enjoyable. There are good opportunities to grow, especially if you are proactive about building skills and taking initiative

Cons

Recent restructuring and multiple rounds of layoffs created some uncertainty across teams

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I love my team so much and we have some regular patients that are amazing.

Cons

Well I'm supposed to be full time but the last few weeks in feeling barely 30 hours a week. We have staff and no hours, customers are hateful. We're exhausted.

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