The painful demise of a former giant - Field Service Technician Waters Employee Review

2.0
Apr 15, 2021
Recommend
CEO approval
Business Outlook

Pros

The company has the capability to deliver industry leading technology to customers.

Cons

Under both CEO's of the past 5 years the company has added lot's of VP's and Senior Directors with minimal experience in the industry or their jobs. The company culture has changed from focusing on customer success to everyone in for themselves first, company and customer success second. In the most recent performance management cycle the blame for the bad results of the past five years was pushed down to the employee level, without any accountability by management for a lack leadership and coherent strategy execution. There is no doubt that significant change is required, but leadership seems to be incapable of leading productive change, pushing the organization into chaos and then blaming the employees.

Explore other reviews about Waters

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours, Great projects

Cons

During my time their I didn't experience any obstacles or challenges their.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers who truly care about putting best foot forward and great technology.

Cons

Compensation has not kept pace with inflation, making it difficult to feel rewarded despite strong performance. * Career progression lacks transparency. Advancement opportunities are limited, and there are no clearly defined milestones or timelines for promotion in some functions. * Organizational priorities and direction frequently change, making it difficult to execute long-term strategies. Communication from senior leadership can feel disconnected from the realities of frontline employees. * The company has become increasingly top-heavy, with decisions often taking a long time to reach the people responsible for execution. * Incentive structures have become less competitive over time, which has negatively affected motivation and retention

2
See reviews by: Helpful|Rating|Date|All