A really stressful environment where everyone is not treated fairly. - Customer Service Manager Wawa Employee Review

1.0
Dec 27, 2011
Recommend
CEO approval
Business Outlook

Pros

the benefits package is THE ONLY reason to work at wawa, IN MY OPINION, if you are in real need for a some insurance and what not. Only con to that part is that you HAVE to work a ton of hours and at least 35 to 40 hours weekly in order to even get these benefits. Not to mention you must also be "financially stable" in order to even qualify.

Cons

This may not apply to all stores in every state but for the wawa that I work at in general. Half the employees NEVER show up on time to work so you can never get off on time when you've had a long busy day and can hardly stand anymore. Very poor management overall in the scheduling, the number of people on each shift, store tidiness, organization. We are a VERY!! busy wawa on the weekends and we always end up getting behind on most things in the store. Managers just walk around the store all day long doing nothing especially our assistant general manager who does nothing but bark off orders and complain about even being on the register. I am not a manager of any type and i do the most work out of every single employee including the assistant manager. only one that does more work is the general manager themselves. Really sketchy management basically overall. Customer issues is to be expected since they never pay attention or even both to look for something because they're too lazy to do it their-selves, then they want to complain about it when they make their own mistakes, but all that is to be expected because thats just how people are nowadays. When something needs to desperately be done they dont even bother to care if it ever gets done. Really annoying and immature employees, mainly because wawa attracts associates ages 17 to 21. Overall my experience there after only being there for 6 or 7 months has been EXTREMELY stressful and lastly, we have basically failed starz .. every .. single TIME!! end of story ..

Explore other reviews about Wawa

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits , discounts, co workers,,

Cons

Short lunch break , pay ,

4.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

As a supervisor you can control the work environment to the best of your ability to make the store a great place to be for customers/coworkers. Pay is at a decent starting level for the position.

Cons

Basic Associates only accrue PTO creating issues with Work/Life balance unless you've made it a long time without needing to take a day. Attendance Point System is unforgiving without readily available PTO. As management differs between stores experiences may vary.

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