A wonderful company but poor management in some stores. - Costumer Service Representative for IV Years Wawa Employee Review

4.0
Oct 15, 2017
Recommend
CEO approval
Business Outlook

Pros

With my years at wawa. It was my home away from home. As all companys you have some employees you click with and some you kind of dont but thats the perks of wawa you teach other to be a team and mostly a family. I could feel the company its self genuinely cared about me. They helped me in times of need and I gave them my all hoping to be someone one day to help others in need. They were very flexible with hours. They understand the meaning of not over working employees and that everyone has familys to go home to and a life outside or work to enjoy. The 401 and stock was my favorite, gives you something to work towards and look forward to. Over all I was happy with this company so much never thought I wouldnt be there today.

Cons

The new structure kind of put a curse on the whole this is a family not coworkers kind of business. The management was constantly changing never gave gms the oppurtunitys to help there employees grow. Alot of people before the structure became discouranged when it played out due to poor promoting. Loosing great employees because of poor management. Its a lovely companie to work for but to grow with can be stressful if your hard work is going unappreciated.

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5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun Commuinty based Different people

Cons

Hard work Talking fun commuinty

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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