Good Place To Work With A (Sometimes Too) Idealistic Approach - Customer Service Associate Wawa Employee Review

3.0
Jan 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great starting wage minimum ($10 in FL) - Great benefits package - Plenty of opportunities of advancement, including outside of the store - People that end up staying are usually down to earth and sensible - Employee Stock Program - Unique point rewards system with company merchandise as prizes - Values certain successful personality traits in associates

Cons

- Can be a little too idealistic with expectations from associates and management - Very difficult for management to hold associates accountable - Lower volume stores struggle to have new associates complete training program or in the correct manner - Values customers to the point of devaluing the associates' experience

Explore other reviews about Wawa

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun Commuinty based Different people

Cons

Hard work Talking fun commuinty

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

See reviews by: Helpful|Rating|Date|All